> For the complete documentation index, see [llms.txt](https://captivatehelp.newbluelive.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://captivatehelp.newbluelive.com/troubleshooting/branch-index.md).

# Troubleshooting

Something’s wrong. Start here.

This section is symptom-first. You don’t need to know whether the failure is in the Data Controller, the project, the signal chain, the OS permissions, or the streaming service; you only need to know what you’re **seeing**. Pick the article below that matches your symptom.

## What’s in this section

* [Playback doesn’t behave as expected](/troubleshooting/playback-doesnt-behave-as-expected.md) — graphics play late, animation timing drifts, or a layer takes off-air unexpectedly.
* [A graphic flickers on playback](/troubleshooting/graphic-flickers-on-playback.md) — visible flicker on Program Out for a specific layer.
* [Read the Message Log](/troubleshooting/read-the-message-log.md) — how to find the right lines, decode `Render_Wait` / `Render_Skip` / `Interrupt` tokens, and turn dock-paused warnings into action.
* [Use the Audio Visualizer](/troubleshooting/use-the-audio-visualizer.md) — when audio is supposed to be on but you can’t tell whether the signal is reaching Program.
* [Create a Support Package](/troubleshooting/report-a-problem-with-a-support-package.md) — how to bundle logs, project state, and OS information so NewBlue can diagnose.
* [Send diagnostics to NewBlue Support](/troubleshooting/send-a-diagnostic-report.md) — when to create a support package, when to also export the affected project, and how to send the files to NewBlue Support.

## Related sections

* If your symptom doesn’t match an article above but you suspect your setup is wrong, compare it to a known-good [Solution Recipe](/solution-recipes/branch-index.md) for your venue type. Recipes are end-to-end and make misconfiguration easier to spot.
* If a Data Controller is the suspect, the catalog in [Play and update graphics](/play-and-update-graphics/branch-index.md) has per-controller troubleshooting tips deeper than what’s here.
* If output is the suspect (SDI vanished, Virtual Webcam missing, stream won’t connect), [Set up your production](/set-up-your-production/branch-index.md) has the configuration reference for every Program Out destination.


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